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Useful strategies and concepts to consid

This user gave this course a rating of 4/5 stars

This is a really informative course.

This user gave this course a rating of 5/5 stars

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A great insight

great training

Generally very good.

This user gave this course a rating of 5/5 stars

It was ok

It was a great course, thank you xx

It was ok

Learn a lot thank you

Great course lots of logic easy solution

I would say I enjoyed the course, but this only seems to be about in person conflict not what to do if someone calls you and is giving you a personal verbal attack. And then verbally insults you by email. Not really covered on how to stop deal with this in a professional manner.

Very helpful

A good reminder of the best way to deal with situations to provide the best outcome for everyone involved

Engaging, just enough content

I liked this much better than the course we did in house previously. I actually learned more from this that the one previously and it didn't last for weeks.