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This course was easy to follow
This course was very good but I feel I needed a bit more and I would like to do it again if I can.
Very good . Really enjoyed it .
Brilliant course . I like the short videos , easy to focus on a subject at a time . Information presented very clearly .
Excellent video should be really helpful
This user gave this course a rating of 5/5 stars
Great, really helpful!
This user gave this course a rating of 5/5 stars
Trains steps and tools 2 resolve issues
I thought the bitesize modules were very effective in the time given. The presentation was concise and followed the "keep it simple" philosophy which would be very helpful for people just starting in their management careers. I scored it four stars based on that target audience. I believe using the steps of the three filter system and writing down expectations, emotions and logic before talking and compromising and reiterating the importance of joint objectives/goals was very powerful and can see that working well if applied to a situation. Question types and techniques and active listening are so important, especially in a targeted coaching environment which effectively conflict resolution is, catch it early and get both parties to agree their own actions and timescales for improvement and review it. I always feel courses never give enough time to open question techniques including this one, using TED (tell me, explain to me, describe to me) and 5Ws & H are the key to success, as failure to explore all the issues could be missed, and therefore your conflict may rise again or remain unresolved, the simple prompt/question of "what else" is so effective in this situation. Overall very good.
Bearable
satisfied
Good
A good course which should be done annually for managers and front line staff.
good
This user gave this course a rating of 5/5 stars
It was informative and easy to access.
This user gave this course a rating of 5/5 stars
Great
Very good interesting well presented thank you