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easy listening
This user gave this course a rating of 5/5 stars
Good little reminder as to why Customer Service is important
It was a great refresher and reinforcing the knowledge that I have learnt over thew years
This course was easy to digest and emphasised the power of positive interaction with customers.
A proactive approach to customers concerns can resolve a lot of issues without being dismissive of them. Part of this approach is to show the customer you are actively listening and thanking them for making you aware of any issues. Acknowledge their distress with empathy by your body language. Remain calm and maintain a friendly and helpful voice as well as asking what outcome they are seeking so you can work with them on the issues sucessfully.
Good reminder.
This user gave this course a rating of 5/5 stars
Very good course
This user gave this course a rating of 5/5 stars
Course was accessible
Very good course & well delivered. Applicable for all those involved in customer service.
Excellent training module explaining the importance of and best practice for customer service
Excellent training module explaining the importance of and best practice for customer service.
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This user gave this course a rating of 5/5 stars
Enjoy the course
This user gave this course a rating of 5/5 stars
Very informative
Very easy to understand and to follow, Very well presented