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Good content, explained simply
The course was easy to follow and useful for my job role.
Already said below
After six decades of dealing with truculent and abusive people the I found it good to learn that I hadn’t been doing too much wrong. The course is a good refresher if you should become struck down with Alzheimer’s!
Good course to remind of key skills
Enjoyed the course as a refresher.
Very informative
The course was very informative and further inhanced my feelings of customer service.
Focuses on the main points.
This user gave this course a rating of 5/5 stars
Helpful. Reflective.
I have already completed an NVQ2 in customer service so this was a helpful refresher.
To the point, informative course
Well presented, easy to understand course, with additional reading material provided for many of the topics.
very good
This user gave this course a rating of 5/5 stars
Basic sound advice.
Simple, sound and basic advice for those new to Customer Service or those in need of a reminder on how to deliver service that delights the customer (even if it stems form an initial problem).
Easy to understand
Good – gained understanding of what customers require and how to deal with situations.