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treating people with respect
This user gave this course a rating of 4/5 stars
Clear, detailed and good examples
Very clear and concise, good examples given throughout each scenario.
It is very helpful, I understand the
This user gave this course a rating of 4/5 stars
Good
Very useful
Useful
I found course very useful with good and straightforward advice how to do good customer service.
too long
This user gave this course a rating of 4/5 stars
No sound or subtitles
Due to above, guessed most of the answers (though most were common sense)
Well put together
It was a nice short course, and gives you more understanding in customer service roles. And also it gives you a chance to think what you could do better to improve a customer service experience.
A very clear and informative process.
This user gave this course a rating of 5/5 stars
A good reminder
A positive approach to providing customer service and remembering that each customer is unique