Frequently asked questions
Documents & other resources
White Papers/Guides
The Supply of Goods and Services (Regulations)
This resource links with our Consumer Rights for Retailers training course with covers the Consumer Rights Act. Here we briefly list other regulations which affect the supply of goods and services
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White Papers/Guides
Step-by-Step Guide to Customer Returns
What should you do if a customer returns one of your products? Here we take you through a step-by-step process to determine what you MUST LEGALLY do, REFUND, REPLACE, REPAIR, REDUCE or DO NOTHING.
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White Papers/Guides
Contract Terms – Blacklist and Grey List
The Consumer Rights Act includes a BLACKLIST and a GREY LIST of contract terms. The BLACKLIST contains terms which are LIKELY to be judged unfair. GREY LIST contains terms which MAY BE judged unfair.
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