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Very good course
Having worked in many organisations over the years I can positively say that this course has a lot of original content
Reinforced knowledge
I often reference active listening in my own training delivery so this course offered me a few new approaches so useful.
Very clear and easy to understand.
This user gave this course a rating of 5/5 stars
very informative
This user gave this course a rating of 5/5 stars
Interesting refresher
Good to revise skills and be reminded how to get the best from all conversations
A little bit thin.
Thought it may mention empathetic listening, reflecting and reviewing.
Informative.
This user gave this course a rating of 4/5 stars
Interesting, easy to understand.
Really good to hear and understand what active listening means and how to act. My job as a Telephonist is a listening and communication job and it is always good to get further information so I know I am doing my job correctly.
Actually surprisingly informative
Particularly like the supplementary sheet for additional learning around ways to improve concentration and dealing with ADHD
Engaging, practical and interesting
I found the course to be beneficial and applicable to my work. I think it can be improved by making it longer and/or adding more examples.