Loading reviews…

Wonderful training session

This training was so valuable and useful to me, I'll apply everything I have gained from it in my career.

good course

good course makes you think about how you listen and things you can do to help you stay focused.

Very good course

Having worked in many organisations over the years I can positively say that this course has a lot of original content

Reinforced knowledge

I often reference active listening in my own training delivery so this course offered me a few new approaches so useful.

Very clear and easy to understand.

This user gave this course a rating of 5/5 stars

very informative

This user gave this course a rating of 5/5 stars

Interesting refresher

Good to revise skills and be reminded how to get the best from all conversations

A little bit thin.

Thought it may mention empathetic listening, reflecting and reviewing.

Informative.

This user gave this course a rating of 4/5 stars

Interesting, easy to understand.

Really good to hear and understand what active listening means and how to act. My job as a Telephonist is a listening and communication job and it is always good to get further information so I know I am doing my job correctly.