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Did not find it really dealt with resolving conflicts
This user gave this course a rating of 2/5 stars
Excellent
A very good course as conflict can be a common occurrence in the workplace and is often ignored. Very good and well explained of how situations should be handled
Very useful
Very useful
Very clever
This user gave this course a rating of 5/5 stars
Good concise and meaningful course
A good meaningful course, highly beneficial in it's concise nature. This is the length of course best suited to on line learning in the workplace.
The course was very broad.
Many new things were learnt through the course.
Useful techniques, but would also be good to focus on customers
Useful techniques to remember when dealing with conflict, but it would also be useful to cover dealing with a customer with conflict, and aggression on the phone / in person with customers.
Clear and precise
For me it was more of a refresher of what I already know
Clear and precise
For me it was more of a refresher of what I already know
Clear and precise
For me it was more of a refresher of what I already know