Conflict Resolution Training Reviews

I thought the bitesize modules were very effective in the time given. The presentation was concise and followed the "keep it simple" philosophy which would be very helpful for people just starting in their management careers. I scored it four stars based on that target audience. I believe using the steps of the three filter system and writing down expectations, emotions and logic before talking and compromising and reiterating the importance of joint objectives/goals was very powerful and can see that working well if applied to a situation. Question types and techniques and active listening are so important, especially in a targeted coaching environment which effectively conflict resolution is, catch it early and get both parties to agree their own actions and timescales for improvement and review it. I always feel courses never give enough time to open question techniques including this one,

satisfied

A good course which should be done annually for managers and front line staff.

This user gave this course a rating of 5/5 stars

This user gave this course a rating of 5/5 stars

Very good interesting well presented thank you

Very interesting I have learned a lot thank you