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educative

The training course is well place and easy to understand.

Interesting course

There were some good suggestions for diffusing difficult situations.

Addtional information needed

Maybe add if attending a home visit and customer is a smoker. Also add how people react when under the influence of drugs. Also, a section when dealing with customers on a one to one who are vulnerable ie: dementia, learning difficulties. More information on when working in the office alone ie: how to keep yourself safe.

Very informative

This user gave this course a rating of 5/5 stars

Good reminders but common sense

This course is mostly comprised of common sense and thinking through your day. It is a good reminder of what everyone needs to think about when doing visits alone or working late.

Good course lots of info for loan workin

Enjoyable course and a lot of information for working alone..will be using some of the pointers from this course from now on..

Comprehensive

This user gave this course a rating of 5/5 stars

very informative and important

The style of presenting was very direct and at times quite severe but I appreciated by the end how this was necessary to help stay fully aware of the information and its own areas of severity. Unlike other courses it offered breaks for processing (which I took). This is something that may be useful for other courses too that are similarly quite intense

A simplistic course

I’m afraid I found this course rather condescending. I’m not sure if it was designed for adults but it was rather odd.

clear concise

Ive been on other courses on lone workers training but this course was very clear and concise and covered all aspects of lone working it also made you think about risks that wasn't even thought about . Thank you