Customer Service Training
This CPD accredited Customer Service training course will help you to provide excellent customer service and improve your interpersonal skills. Customer service reps are often the first point of contact for anyone reaching out to a company. Therefore, they have a huge impact on the first impression that someone has of an organisation, meaning good customer service is essential.
UK businesses lose £12 billion every year as a result of poor customer service.
- Soft Skills
- 40 languages
- 30m
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Multiple use from as little as £5.00 pp
Single use £ +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
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Gain a better understanding of what qualifies as ‘good’ customer service
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Know how to better handle customer complaints and turn the situation around
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Learn how to better retain clients through excellent customer service
Your trial awaits!
Covered in this Customer Service course
Course contents
This online Customer Service training course is broken down into 4 sections
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1What is good customer service?
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2Communicating with your customer
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3Handling Customer Complaints
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4Room for improvement
Section 1
This section looks at exactly what good customer service is. When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. You have the power to turn their negative experience into a positive one.
Section 2
The second section looks at how good communication skills are key to establishing and maintaining a good relationship with your customers. It helps build rapport and establish trust, helps you clear up or avoid misunderstandings, and, most importantly, it allows you to understand exactly what your customer wants and what you can do to help them.
Section 3
In this section of our Customer Service training course, we'll see how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. With these few tips and a little luck, you'll hopefully find that you can help most of the people, most of the time.
Section 4
In this final section, we'll look at some of the ways you and your employers might try to continually build on past success and learn from mistakes. Employers will use various forms of customer feedback to find weak spots in the customer's experience. But it's also important that you reflect on your own performance and search for ways in which you can improve.
About this course
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service training is, therefore, essential for anyone working in a customer-centric role, such as customer service reps who frequently deal with the public and provide customer care. For many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
What’s included in this Customer Service training course?
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding Customer Service training course is designed to equip participants with the necessary skills to handle challenging customers, deliver exceptional service, and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.
Enhance your customer service skills with iHASCO
By completing our online Customer Service course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer, or face-to-face—equipping them with the tools needed to deliver an excellent customer experience.
Explore our extensive selection of CPD accredited courses to empower your entire staff with the skills and knowledge necessary for success.
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The importance of Customer Service Training
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 40 languages
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Customer Service Training certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This online Customer Service course concludes with a 20-question multiple choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does this certificate include?
Your Customer Service Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
1,865 real user reviews
4.8
out of 5
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very important training
good knowledge
Straight forward and well presented
The course was well presented and was easy to follow, with good and accurate content
5
It was a wonderful course I enjoyed a lot and learned a lot Thank you
A good basic standard of customer service training provided.
A very generic course.
Very good thanks
This user gave this course a rating of 5/5 stars
Very good
I really update my customer service with this course really appreciate it and it really helpful to be honest with you thanks you
Great course
Great course
Simply easy to follow
Easy and informative didn't take long
Why is Customer Service training important?important?
Business benefits
In the simplest terms possible, poor customer service is a threat to your organisation; no matter how big or small, new or old, consumers want a great customer experience and if you can’t offer that to them, you’ll suffer the consequences.
It’s estimated that UK businesses are losing £37 billion every year due to poor customer service as 73% of consumers have admitted that they’d happily spend more money for a product if it meant their experience was more positive. But it’s not just customers who are affected. Staff who give poor service or who deal with a battery of complaints become demoralised and demotivated, lowering productivity and increasing the chances that they’ll give poor service. By raising awareness and offering hints and tips, this Customer Service training course will help you avoid the endless downward spiral of negativity, increasing your customer satisfaction and staff morale.
Your customer doesn’t care how much you know until they know how much you care.
Customer Service FAQs
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Customer service refers to the support and assistance provided to customers before, during, and after a purchase or interaction with a company. It involves addressing customer enquiries, resolving issues, and ensuring a positive experience to meet or exceed customer expectations.
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The primary role of customer service in an organisation is to handle customer service issues or customer complaints promptly. Most companies have a dedicated customer service team to handle and resolve these concerns as quickly as possible. An unhappy customer is not good for business.
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To excel in customer service, individuals require a combination of strong communication skills, empathy, problem-solving abilities, patience, and a customer-centric mindset. Read our latest blog on the importance of customer service skills for more information.
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The key to improving customer service in the workplace is having set procedures and training in place for all members of staff and managers. Setting a customer service precedent through consistent high-quality training ensures all staff are well-equipped to handle customer service issues effectively.
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There are many benefits of providing good customer service to your customers, including:
- Increased customer loyalty
- Improved business revenue
- A happier, more confident workforce
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We’ve all experienced bad customer service at one point or another. If a company provides terrible customer service, unhappy customers may not return and can damage the business’s reputation through negative online feedback. This is why a good customer service representative will be trained in line with conflict resolution skills, meaning they can meet customer expectations and handle the most difficult of customers.
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This online Customer Service course takes just 35 minutes to complete on any device.
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Yes, as with any iHASCO course, you can try it for free at any time without obligation.
