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Good
Learned things that i didn’t know
A great way to learn.
The courses are extremely easy to follow and learn from. I always look forward to learning new things, it’s a joy toy to learn.
Customer service training focuses on developing effective communication ,probelm-sloving ,skills.
Customer service training helps employees develop key skills like effective communication, problem- solving , and empathy which are essential for understanding customer needs . It enable staff to handle complaints professionally , offer quick solutions ,and create positive customer experiences. this is leads to higher customer satisfactions and loyalty.
Very informative
This user gave this course a rating of 5/5 stars
Video content issues
Technical issues occurred while viewing videos content. The clip pauses Then No sound when continuing the video. Needed to opt out and resume progress
Good coverage of the subject
This user gave this course a rating of 5/5 stars
Covered principles of customer service, however needs examples to demonstrate these.
Rather than have one person speaking throughout explaining how to deal with different situations, it would be improved by having examples of the scenarios played by actors to demonstrate these in action.
it was brilliant
This user gave this course a rating of 5/5 stars
Good course
This user gave this course a rating of 5/5 stars
Very useful refresher
Good course for new starters.