Customer Service Training Reviews

This user gave this course a rating of 5/5 stars

It's good to see that internal and external customers are being covered in this course because too often people forget the importance of providing a good experience with internal customers. This can easily set the tone for how we deal with our external customers. It would be good to explore the likelihood of obtaining repeat business from customers who have a bad experience and to stress the importance of exceeding customer expectations in order to maintain and grow a customer base.

This user gave this course a rating of 5/5 stars

There is a saying that 'there is always room to improve' and so I don't normally give 5 Stars. I think a good thing to include would be about there still being a number of people you are dealing with having very little technical know-how. How to assist and demonstrate the understanding of this situation and how to deal with it would be very beneficial.

Even though we are in contact with customers on daily basis, we still need to refresh our customer service skills with this type of training in order to keep up with any situation that may occur while encountering some unhappy customers. This type of training shows us how to better retain customers and more importantly how to handle their complaints and turn situations around.

Even though we are in contact with customers on daily basis, we still need to refresh our customer service skills with this type of training in order to keep up with any situation that may occur while encountering some unhappy customers. This type of training shows us how to better retain customers and more importantly how to handle their complaints and turn situations around.

I thought the course was informative and definitely raised some useful points to consider in future situations