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Very good 👍
Very helpful 👌
Easy understand and helpful
This user gave this course a rating of 5/5 stars
Clear.concise and easy to follow
Course was engaging and informative. Language used was clear, concise and easy to follow along. Very useful and included unknown facts regarding time taken to form an opinion/impression and that social media reviews and comments are used 60% of the time.
It is an eye opener
This user gave this course a rating of 5/5 stars
Lots of great tips to use
This user gave this course a rating of 5/5 stars
Interesting, covering all elements of customer service
The Customer Service online course was clear and informative, covering all key elements of customer service and providing practical guidance on how to communicate effectively, understand customer needs and deal with different situations professionally. The visuals were easy to follow and memorable, with clear examples that helped reinforce the key points throughout the course. The test was clear and straightforward, and the questions followed the content covered in the course, making it easy to understand and complete.
Very useful course.
I have many years of Customer Service, both face to face, by email and on the phone. I think I handle difficult customers quite well, but sometimes you do come across irate or abusive people. If they are on the phone, I have been told in the past to let them speak and not to interrupt them. This also gives them time to calm down.
This course is really enlighting. Thanks
This user gave this course a rating of 5/5 stars
Alright
This user gave this course a rating of 5/5 stars
Customer service training
I enjoyed doing this it was simple and informative