Customer Service Training
This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.
1,539 course reviews
UK businesses lose £12 billion every year as a result of poor customer service.
- Soft Skills
- 40 languages
- 30m
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Multiple use from as little as £5.00 pp
Single use £27.50 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
- Gain a better understanding of what qualifies as 'good' customer service
- Know how to better handle customer complaints and turn the situation around
- Learn how to better retain clients through excellent customer service
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Covered in this course
Course contents
This training course is broken down into 4 sections
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1What is good customer service?
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2Communicating with your customer
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3Handling Customer Complaints
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4Room for improvement
Section 1
This section looks at exactly what good customer service is. When you work in a job that requires interaction with customers, giving the best customer service you can comes with many benefits, for you personally, as well as your company as a whole. You have the power to turn their negative experience into a positive one.
Section 2
This section will look at how good communication skills are key to establishing and maintaining a good relationship with your customers. It helps build rapport and establish trust, helps you clear up or avoid misunderstandings, and, most importantly, it allows you to understand exactly what your customer wants and what you can do to help them.
Section 3
In this section, we'll see how to handle a customer's complaint in a professional, understanding and empathetic way, and what you should do when emotions start to get out of hand. With these few tips and a little luck, you'll hopefully find that you can help most of the people, most of the time.
Section 4
In this final section, we'll look at some of the ways you and your employers might try to continually build on past success and learn from mistakes. Employers will use various forms of customer feedback to find weak spots in the customer's experience. But it's also important that you reflect on your own performance and search for ways in which you can improve.
About this course
Did you know that on average, a happy customer will tell up to 9 people about their experience with an organisation, whereas unhappy customers have been found to tell up to 16 people about a bad experience?
Customer Service Training is, therefore, essential for anyone working in a customer-centric role such as customer service reps who frequently deals with the public and provide customer care. In order for many businesses to thrive, they need to ensure that the customer has the best possible experience with them.
Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This outstanding customer service training course aims to supply participants with the customer service skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.
By completing our Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Providing excellent customer service will result in more positive reviews, returning customers and bigger, more frequent sales by enhancing customer interactions and experiences.
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The importance of Customer Service Training
It's important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 40 languages
All inclusive
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Customer Service Training certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Customer Service Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does this certificate include?
Your Customer Service Certificate includes your name, company name (if applicable), name of course taken, pass percentage, completion date, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
1,539 real user reviews
4.8
out of 5
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Good
The courses are very time consuming and would apreciate if they were a bit more condensed.
This is a good course. 5*
I am happy to take this course. Thanks.
Very interesting
I did enjoyed the course, it will help me with the customers
Generally good and helpful
There were a couple of questions in the assessment with misleading answers – eg one of the answers was: non-verbal or eye contact. Eye contact IS non-verbal. The other misleading question concerned closed questions – the answer was that helps your customer expand but I disagree; in fact I think the opposite is true. I would be interested in you reviewing this and getting back to me please. I'm also not convinced that mimicking your customers behaviour/tone etc is a good idea!
Good but some spelling mistakes.
This user gave this course a rating of 4/5 stars
Excellent
Understanding how important your customers are to you and your co.pany
Pre assessment needed
The content was fine. A pre assessment would be of benefit so we can focus on learning what we need to learn
Well explained and easy to understand
This user gave this course a rating of 5/5 stars
Why is this customer service training important?
Business benefits
In the simplest terms possible, poor customer service is a threat to your organisation; no matter how big or small, new or old, consumers want a great customer experience and if you can’t offer that to them, you’ll suffer the consequences.
It’s estimated that UK businesses are losing £37 billion every year due to poor customer service as 73% of consumers have admitted that they’d happily spend more money for a product if it meant their experience was more positive. But it’s not just customers who’re affected. Staff who give poor service or who deal with a battery of complaints become demoralised and demotivated, lowering productivity and increasing the chances that they’ll give poor service. By raising awareness and offering hints and tips, this Customer Service training course will help you avoid the endless downward spiral of negativity, increasing your customer satisfaction and staff morale.
Your customer doesn’t care how much you know until they know how much you care.
