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Very useful
found the information useful for both work and personal life issues
Very clear and comprehensible
This user gave this course a rating of 5/5 stars
Good course for reflection
A good course to refresh yourself on how to resolve conflict with both colleagues and service users with the use of listening skills and body language. In a busy work environment it is easy to get caught up in your own issues for quick resolutions to a problem, and not be aware of how you may present to others in the long term. Although, I could not get the sound to work on this course which may have been more beneficial, I was able to complete it with the subtitles.
Very useful.
Used alongside the unconscious bias training I think this will be very useful.
Rather basic in principle
Needs more practical tools, but the graphics are very clever.
Very good
Really interesting course, great information, good teachers who made things very clear and very informative Made me very aware of different situation that could arise
To the point.
Simple step by step approach
Very useful
I really find it interesting and useful
Very useful approach
I will definitely be using these techniques from now on.
Drawings are distracting
The drawings are distracting from the words that are being taught. It makes the video seem too "busy" and I feel are unnecessary.