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Excellent video should be really helpful
This user gave this course a rating of 5/5 stars
Great, really helpful!
This user gave this course a rating of 5/5 stars
Trains steps and tools 2 resolve issues
I thought the bitesize modules were very effective in the time given. The presentation was concise and followed the "keep it simple" philosophy which would be very helpful for people just starting in their management careers. I scored it four stars based on that target audience. I believe using the steps of the three filter system and writing down expectations, emotions and logic before talking and compromising and reiterating the importance of joint objectives/goals was very powerful and can see that working well if applied to a situation. Question types and techniques and active listening are so important, especially in a targeted coaching environment which effectively conflict resolution is, catch it early and get both parties to agree their own actions and timescales for improvement and review it. I always feel courses never give enough time to open question techniques including this one,
Bearable
satisfied
Good
A good course which should be done annually for managers and front line staff.
good
This user gave this course a rating of 5/5 stars
It was informative and easy to access.
This user gave this course a rating of 5/5 stars
Great
Very good interesting well presented thank you
Very good
Very interesting I have learned a lot thank you
Course covered all relevant points
Conflict resolution is a difficult topic within workplaces but it is important that an effective system is in place for dealing with conflict – however trivial or huge the conflict. The iHasco Conflict Resolution Course provides tools, tips and techniques that allow colleagues in the workplace to identify, discuss and resolve conflicts – thereby the course provides the system for resolving conflict in the workplace.