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Well explained and relevant material, easy to follow and understand.
This user gave this course a rating of 5/5 stars
Enjoyed the training, light & to the point
Always to think about how you give custer service, also to bare in mind you can always improve.
A great introduction to Customer Service subject.
I have undertaken much training in the past around positive and successful Customer Service. This is one of the clearest and most succinct, especially for anyone new to the topic. The test was just right and further reinforced the learning to a large extent.
Good for front liners
This user gave this course a rating of 4/5 stars
Will help me going forward
I found this ever so helpful and opened my eyes to a lot – most of it i already like to think i do but i have taken a lot from this and will implement it straight away.
Brilliant
Brilliant
easy listening
This user gave this course a rating of 5/5 stars
Good little reminder as to why Customer Service is important
It was a great refresher and reinforcing the knowledge that I have learnt over thew years
This course was easy to digest and emphasised the power of positive interaction with customers.
A proactive approach to customers concerns can resolve a lot of issues without being dismissive of them. Part of this approach is to show the customer you are actively listening and thanking them for making you aware of any issues. Acknowledge their distress with empathy by your body language. Remain calm and maintain a friendly and helpful voice as well as asking what outcome they are seeking so you can work with them on the issues sucessfully.
Good reminder.
This user gave this course a rating of 5/5 stars