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Good recap and focus on how to deal with complaints when received
Course covered salient points and concise, however also drilled into the important issues and how to deal with them form both a customers perspective, interacting with Internal stake holders and reflecting on own self performance
Great course. really helpful
This user gave this course a rating of 5/5 stars
Explained well
A understanding of customer service and what is expected of you has an employee.
lot of good tips
lots of helpful reminders / tips – more aimed towards face to face/retail industry, but something for everyone as reminders of common sense/refocussing.
It was amazing
This user gave this course a rating of 5/5 stars
good course
Its a pity that so many customer service individuals do not seem to have completed this course it is so important to provide excellent customer services.
Enhances your customer interaction abilities
The customer service training equips you with effective communication skills and strategies to use when handling challenging situations.
Good
Learned things that i didn’t know
A great way to learn.
The courses are extremely easy to follow and learn from. I always look forward to learning new things, it’s a joy toy to learn.
Customer service training focuses on developing effective communication ,probelm-sloving ,skills.
Customer service training helps employees develop key skills like effective communication, problem- solving , and empathy which are essential for understanding customer needs . It enable staff to handle complaints professionally , offer quick solutions ,and create positive customer experiences. this is leads to higher customer satisfactions and loyalty.