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Good easy to follow and listen to
This user gave this course a rating of 5/5 stars
Informative and clear – gives good tips
This user gave this course a rating of 5/5 stars
Worth while course
Although not my line of business, this was a highly informative course which offers guidance in any line of work.
interesting
I enjoyed it.thought I was good at it but only got 85&
It's good to do
I'm glad I'm doing this training
Generic, but presented well.
A generic course, which made it slightly boring. A little too long also. But well presented and clear.
Very useful
Well delivered and practical. Albeit common sense, it acts as a positive reminder.
clear commuicated well
This user gave this course a rating of 5/5 stars
OK
I thought the people in the videos were vert stereotypical (in gender & ethnicity) Also some of the question were poorly worded. I did not understand the question on the one I got wrong.
Useful if you have never worked before.
It would be more useful to young people who have never worked before or people that have been warned about poor practice in customer service not as a "mandatory training". I can see its usefulness, but not its not something I ever want to do again.