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Very clear and concise. Repeats a bit
Clear, concise and relevant. Personally I would like a little on how to keep customer enquires short and concise without appearing rude. One chatty customer can block another customer's enquiry so a good service to one may lead to a bad service for someone else.
Good course .
Once Again , Discovered thing that I was unaware of in daily life.
Easy to complete
This user gave this course a rating of 5/5 stars
Very informative
Overall provided a basic cover of good customer service
Helpful
This was very helpful and I got some good tips and information.
Very good course.
I found this course is good, easy to use. It has addressed many points. Thank you.
Very intuitive, clear and concise
Gives me good guidance on how to deal positively and effectively in many situations good and bad that involve people in different frames of mind. I am now confident that with the training in mind I can react more confidently in any given situation to resolve it in a positive way.
Easy and informative course
This user gave this course a rating of 5/5 stars
Boring
This user gave this course a rating of 3/5 stars
Great course
Interesting facts and figures. Good to brush up on customer care