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Useful
This user gave this course a rating of 5/5 stars
Very informative
This user gave this course a rating of 5/5 stars
good but could be shortened with less slides
This user gave this course a rating of 4/5 stars
Informative, & helpful
This user gave this course a rating of 5/5 stars
It was a good course
Give a case study scenario and get someone to give an answer on how to de-escalate an aggressive situation.
Helpful and relevant to Library environment working
This user gave this course a rating of 5/5 stars
Found this course really useful. Good presentation
This user gave this course a rating of 5/5 stars
Useful tips to take into account
To be calm and listen when someone is upset is a very good thing to keep in mind
Well delivered and contained some excellent techniques.
Whilst the training was well delivered and informative. I feel training of this nature is best delivered face-to-face.
very good
I thought the training covered all aspects of handling aggressive behaviour and tactics to be used in situations.