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Good
This user gave this course a rating of 5/5 stars
Good advice
Good advice on how to react and deal with aggressive behavior. would recommend
content let down by racial stereotyping
poor selection of characters in one scene perpetuates wrong social stereotyping of angry man of colour versus white victim. Changes of gender and same colour of opposing participants should be able to neutralise this wrong impression.
Very helpful course.
I learned lot of thing from this course.
very good
very easy to follow course, thank you.
I think it definitely helped
I know now a little bit better on how to difuse a intense conversation with a tough client and what to look out for. Thank you
The course was easy to follow
The course was interesting and made me feel more assertive in being able to keep myself safe, with the recommended advice.
Very Informative
Training was an awareness of what to do if faced with aggression.
Essential
Generally a good short course, however, some of the end questions were a bit ambiguous (such as being aware of barriers OR exits).
This session simple, clear and concise
This user gave this course a rating of 5/5 stars