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Excellent set at a good pace
Extremely valuable for all workers
Very comprehensive
This was extremely well thought out. The videos showing situations were very good, I have been in a few situations like this in the last 17 years of working here.
Informative
This user gave this course a rating of 5/5 stars
Very easy to understand the videos.
I found this course easy to follow and gave me a good insight into how to handle aggressive behaviour to follow procedures on how to report aggressive behavour
good, interesting, informative
Easy to understand, relevant and Informative
Very good
All eleven modules have been challenging and great learning experience. I have enjoyed it very much, thankyou,
interesting
This user gave this course a rating of 5/5 stars
really informative
really informative – as well as giving tips on how to de-escalate and keep me safe it also explained more about the organisation's legal responsibilities – so it makes me appreciate when asked to read and sign policies and risk assessment controls
thought provoking
very interesting summary and nicely presented
"Does what it says on the tin"
The course is useful but in reality most of what it tells us is common sense. It is most useful in that it is simply a reminder to us to be constantly on our guard against intimidation or aggression of any kind and how a simple disagreement can escalate into something more dangerous if it is not dealt with in the proper manner.