Resilience Training Reviews

Okay.

As a very busy manager I found some very useful tips and thoughts that I will use moving forward,

Course consists of clear, informative videos, is easy to use and has a short test at the end in which you receive your certificate on completion. It is easy to access and follow each course as the website is well made.

I found that it wasn't quite detailed enough – the examples chosen of workplace situations seemed a bit simplistic and not reflective of the complexity of working situations. Some subjects were not touched on, presumably because of a cross-over with other courses – for example, how to react to bullying and harassment wasn't broached, as if assuming workplace difficulties and a need for resilience arises from situations imagined or over-reacted to, rather than geuinely tricky situations which can often occur in workplaces when some colleagues do not have others' best interests in mind, and might even deliberately make life difficult. Also, no examples were used for how one might reply, say in emails or conversation, to a colleague's abrasive communications – some specific examples, of language might have been more helpful than a vague mention of cooling down, having a think, and writing a neutral reply. More concerning, though, was the mention of health and fitness being part of resilience at work. Of course, it is useful to mention briefly, or maybe more extensively in relation to how that person may feel emotionally, but the course gave the distinct impression that there was some kind of government agenda to healthy workforces, as if we were good North Koreans, all lined up to take our compulsory exercises (I am slightly kidding, but it did seem rather prescriptive in tone, which worried me). More important in my world is the question of ethics. Ethics were not mentioned anywhere in the training, when I would suggest they replace the long section on health and fitness. To be a good human being – according to thinking of one's behavours in terms of ethics (comitment to environmental, animal welfare, human welfare, etc) – and to behave well in the workplace, it is important people take time to improve themselves and their influence on the world around them. Another thing that concerned me, apart from health and fitness, was a rather upsetting mention of personal relationships – this was intrusive and rather alienating. Few people nowadays live in the 'nuclear family', and many adults now in the UK are single and living alone (just check the published stats). There is a serious issue now with older adults suffering from loneliness – so much so, that the government a few years ago created a campaign around it. But simply telling us in a training course that we must foster good relationships in our personal lives is a simplistic thing to do, and it was done in a tone which suggested we must be social pariahs if we can't organise that. Going home and talking to my partner is not an option – he died 7 years ago. I can talk to him, but I won't get much feedback! Apart from the matters I raise above, which have led me to rate the course with 2 stars, there were, though some good recommendations. I liked the one about resilience being not so much about what one can do to change a situation around them but to find ways of coping with it. This is true of many situations. However, I would say that sometimes changing the wider situation is important if an urgent institutional problem arises. For example, if a major public service were due to close, or if the quality of service for audiences would be reduced – in these cases, staff may feel they need more 'resilience' support in influencing change in the workplace, which was a subject not discussed here. Generally, there was no mention of agility to be able to influence institutional change, but the course was pitched more at worker bees who are told to accept that they can't influence much change but can control their personal reactions to it – that might be the case for call-centre workers, for example, but isn't so much the case for curators in museums who really ought to be influencing change and developing resilience in relation to that. So, I think a more sophisticated version of this course could be helpful, retaining some of the key messages it already has. Thanks.

This user gave this course a rating of 5/5 stars

All good and easy to follow

This user gave this course a rating of 5/5 stars