Short format course

This course forms part of our inclusive short-format library, which includes a range Soft Skills, text-based and audio-based courses.

You can access our entire short-format library for free with any user-based plan.

Communication Skills Training

This bitesize (10-minute) online Communication Skills Training course helps staff build on their existing communication skills by providing guidance on initiating and responding to various forms of communication. It’s suitable for all levels of staff within any type of organisation.

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4.6/5 based on
459 course reviews

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Productivity improves by up to 25 percent in organisations with connected employees

Soft Skills
40 languages
10m

Learning outcomes

Understand the benefits of effective communication skills
Understand how to eliminate communication roadblocks
Build relationships that emphasise trust and respect

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Covered in this course

Course contents

This training course is broken down into 2 sections

1
What is Communication?
2
Overcoming Barriers

Section 1

In this first section, we will be looking at what communication is, the communication circuit, how we all communicate and some of the barriers to effective communication we might face.

Section 2

This final section will look at how people can overcome barriers to effective communication while at work. This will be broken down into 4 easy steps; active listening, use non-verbal signals, be calm, and finally, be assertive.

About this course

Unfortunately, sometimes there is a mismatch between what we are trying to communicate and how it is understood.

However, if we continue to work on our communication skills, it makes us far more likely to be able to express ourselves in a way that others can clearly understand.

Even though 89% of people believe that effective communication is extremely important, 8 out of 10 people rate their own business’ communication as either average or poor. That’s where communication eLearning comes in.

This Effective Communication Skills course is suitable for anyone. It can be used for improving communication skills, learning the basics and foundations of effective communication or it can be used as a refresher for those who consider themselves strong communicators and want to ensure they are still familiar with good practices.

To learn more about Soft Skills, download our free white paper today – “Soft Skills – what are they and why are they important?“

Presented by

Chris Miller

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Available in 40 languages

All inclusive

Machine translated* content is included for free with all our popular courses

It covers LMS navigation, course transcripts and test questions. If you don’t see a course listed in the language you require, just let us know.

*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

Italian

German

Romanian

French

Polish

Lithuanian

Communication Skills Training certificate

Download and print

At the end of this Communication Skills Training course, users will be given a printable certificate.

In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Communication Skills Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

459 real user reviews

4.7

out of 5