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Clear, concise and well presented.
A great introduction to gaining and advancing Customer Service Skills. Well presented and in concise sections to allow the viewer to digest what was being discussed.
All points covered.
The course covered the most relevant points of customer care/service very well.
Clear and concise.
User-friendly delivery, in a clear format. Each section closes with a useful summary and, even after many years working in an office, I found something new and helpful in this course.
Clear and concise.
User-friendly delivery, in a clear format. Each section closes with a useful summary and, even after many years working in an office, I found something new nd helpful in this course.
Boring
As customer service is about interaction and the different aspects and outcomes of those interactions, having a bloke droning on for 35 minutes didn't seem to really get to grips with the topic
Well presented
Covers all relevant points
Boring but informative
As above
REALLY HELPFUL!
I enjoyed this course, as it has made me more aware of my customer care skills. I will try to follow the new things that I have learnt online today.
Very informative and simple to follow
All makes perfect sense I’ve have done a lot of this training as previously worked in hospitality