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Well presented and easy to understand
This course consolidated my understanding of customer service. I guess we all think we are delivering a good service in our workplace but additional knowledge and advice is always welcomed. As a manager i will also be able to use some of the course material to monitor, mentor and train my own team. Thanks
A good online course with limitations
This is a good course and I think the website and training delivery is good. I agree with the confirmation that customers can be clients and colleagues. Video training is an excellent medium for a number of statutory subjects or to cover a topic in detail at the learners own pace. The essence of customer service though is interaction on a personal level and this would ideally be trained in person. I understand there are, however, limitations to training a field based team on furlough so certainly this is a good foundation for the future.
All good
This user gave this course a rating of 5/5 stars
straight forward
not to hard to complete easiest one out of all the courses for me personally
Informative and clear training.
This user gave this course a rating of 5/5 stars
Presentation was done at a high standard
Absolutely good and well put together.
It was just a pleasure 5*
The tutors were clear and delivers a good sense of what's involved in the coursework
Very good
On course really good save times also each tag can repeat to make understand for give answers
Great information with this module
Have to state that I am looking forward to the next one :-)
Excellent , very useful information
Well presented, clear and concise.