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Good overview

Thought-provoking hints and tips about customer service. Shows how news of poor customer service spreads fast.

Very well presented.

This user gave this course a rating of 5/5 stars

Enjoyable Course

I really enjoyed this course. I fely that the narrator was very clear and precise. I'm definately taking away a renewed confidence in my approach to Customer Service knowing that I am offering a good level of customer care.

helpul course

very helpful and informative course

Very good

An very good and informative course.

Very useful course – well presented

Very useful and important – covers both Internal and External customers.

very informative training

This user gave this course a rating of 5/5 stars

Enjoyed it

This user gave this course a rating of 5/5 stars

A very good course

I found the course to be very informative

Very clear and knowledgeable course

I found the course very clear to understand with easy answers for the communication and solutions.