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Laudable
This user gave this course a rating of 5/5 stars
Relatively simple with guide
Easily done when reviewed a couple times over, just the social media part got confusing when people leave a review via social media so I’d presume that a reply would be good costumer service..
Nice and easy to follow
Over all this was a nice course. It was a good way to raise awareness of the importance of customer service and a reminder not to take complaints personally but to offer a solution. Thank you.
found this useful and clear
This user gave this course a rating of 5/5 stars
good
This user gave this course a rating of 5/5 stars
Basic and at times quite patronising
This user gave this course a rating of 3/5 stars
Very good
Some really useful tips and information on this course.
intro and 1st slide confusing
Defining everyone as customers in 1st two paragraphs then not stipulating if they were internal etc in the remaining slides was a little confusing. Test questions with double negatives were confusing also.
intro and 1st slide confusing
Defining everyone as customers in 1st two paragraphs then not stipulating if they were internal etc in the remaining slides was a little confusing. Test questions with double negatives were confusing also.
Helpful, informative
A good , step by step training course, informative, easy to remember, simple to follow and helpful key points and summary. multiple choice testing an advantage