Loading reviews…
Gets good customer service into focus.
Good course – not too long. All the key components for good customer service were explained well. This helped crystallise these requirements in the different situations, such as how to deal with an angry customer.
Very interesting course.
Worthwhile course very good thank you.
All sound advice.
I was wondering about the section about dealing with a complaint. While as a general rule it is obviously a good idea to apologise for any problem a customer may have, is it not sometimes better to phrase it as, “I apologise you’ve had a bad experience’, or, “I’m sorry you feel this way’. Apologising for a failure might lead to litigation and be seen as acceptance of that failure being the company’s fault when other factors were at play, and it was not (solely) the company’s fault. Otherwise, all good stuff. Thank you.
Positivity, valued, deliver Promise
Very informative and important that we all take time to evaluate our own actions and skills. Great presentation, simple but very rewarding and refreshing.
Much of this was common sense!
A good opportunity to revisit and revise elements of good customer service that I had already gained from many years of previous experience.
Informative and knowledgeable course
An enjoyable and informative presentation which clearly made me think of my current role and the service I provide, and to enhance my Rep skills.
Excellent much appreciated
Well done
Brilliant
This user gave this course a rating of 5/5 stars
5
I am very much thankful to the skills and knowledge provider and it is very use full for us.
Relevant training
Course is easy to follow and relevant to our college environment. In addition, would suggest organising some customer service role play examples for staff that are more appropriate for the work they are involved in, with students and the wider community.