Customer Service Training Reviews

This user gave this course a rating of 5/5 stars

course consists of the obvious and questions a monkey could answer , I believe it to be part of a cynical exercise in "rubber stamping"to reach compliance, rather than possessing any real value. Suggestions Set some scenarios where customer service is difficult to achieve or conflicts with other corporate goals. e.g. where there genuinely isn't an answer to a customers needs. Question the obvious , do customers really like to be called by their name ? in some countries you'd only use first name , if being familiar or rude. Avoid the "Obviously very stupid answers" in multiple choice. Even then I am not sure this would help , as things like a desire to implement good customer service are part of a persons values , beliefs and inclinations and often bad customer service is a result of stress , overwork or lack of resources , not a lack of knowledge and therefore not resolvable by training.

The customer service course is great for people who don't know their customer service but in my case as I already have levels 1 and 2 in customer service so I feel its been a waste of my time but on the other hand it was nice to just refresh up on this information so thank you