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This user gave this course a rating of 5/5 stars
Why star ratings?
Very basic
Succinct, personable and realistic
Pitched at the right level without being condescending. Key points were memorable because of succinct delivery method and recapping. Would recommend for any level.
Bit long winded
Overall good info but long winded introduction
it was interesting
This user gave this course a rating of 5/5 stars
Very informative
For someone who has 10 years in the service industry there were great advise that i never thought off or never new of!
very informative
A lot of customer service is good common sense, treat the customer how we would like to be treated
useful and informative
Well presented and explained clearly the role of customer service
You learn something new every day
Good tests , good future knowledge, all in all interesting
I thought it was very informative
I thought the customer service skills training was very informative , I particularly liked the way in which it was presented and the format as the various sections were short but concise