Customer Service Training Reviews

Great difficulty accessing course. Still have no audio access to had to read the script. Maybe more emphasis should be placed on "keeping the customer informed". I agree that good & positive communication with colleagues is super important, but in my opinion, it's different from customer service.

I have enjoyed doing this course there has been a lot of useful information. It has shown me how to deal with awkward situations/colleagues/clients etc. It has taught me how to have a more positive attitude and given me confidence in what I do. How to go about my day to day role professionally & more.

Brilliant course helps me a lot to learn more skills

I could not get the sound to work but was able to follow the course by reading the subtitles. I would have preferred the sound. I have been in my current Reception post for approximately 7 years and you can find you take customers for granted. This course was a good reminder to reinforce how important my role is. A really pleasant refresher. It would have been good to see a more diverse ethnic mix reflected in the cast.

I am sure that this training is good for persons who work for companies selling a product. I completed the training because it is mandatory, however, I don't feel that it fits with our role as offender managers within Probation. Some pieces such as good communication are helpful, however, this is something every offender manager demonstrates with all persons using the service.

This course is just long enough to hold your concentration and very concise. Easy to follow although some of the questions at the end have obvious answers whilst others need more thinking about.

A fresh approach and good constructive advice to follow.