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Informative course
Informative course with lots of hints and tips on how to engage with customers and who they are.
Detailed and easy to understand
Very easy to listen to and understand, its good that the prompts at the end of each slide shows the main points to focus on.
treating people with respect
This user gave this course a rating of 4/5 stars
Clear, detailed and good examples
Very clear and concise, good examples given throughout each scenario.
It is very helpful, I understand the
This user gave this course a rating of 4/5 stars
Good
Very useful
Useful
I found course very useful with good and straightforward advice how to do good customer service.
too long
This user gave this course a rating of 4/5 stars
No sound or subtitles
Due to above, guessed most of the answers (though most were common sense)
Well put together
It was a nice short course, and gives you more understanding in customer service roles. And also it gives you a chance to think what you could do better to improve a customer service experience.