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A very clear and informative process.

This user gave this course a rating of 5/5 stars

A good reminder

A positive approach to providing customer service and remembering that each customer is unique

Interesting

This was a good course, felt it really drove the whole message of giving a unique experience to the customer. Maintaining a professional manner from body language to how you speak and always remain calm as this creates a more positive response from the customer.

Good

This user gave this course a rating of 5/5 stars

U can do it in own time

U can do it from the comfort of your home

Simple and well presented.

This course is very well presented and, at only 30 minutes, is easy to complete during the working day. It is a good starting point for those in customer service or about to take up a post in customer service.

Good Reminder …

This user gave this course a rating of 4/5 stars

Exercise training

Enjoy the training well understood

Really helpful

Learning is a great way to know and be confident

Easy to follow, informative.

Simple bite sized sections that were simple to follow. Explained methods of interaction and how they worked.