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Great course
Some of it was easy but made me think on other questions. Thankyou
Really useful
useful information for my work experience
great
great
great
This user gave this course a rating of 5/5 stars
Basic but effective training provided
Relevant, with the essential points covered, easy to understand. I will be happy now for my customer service volunteers to do this course.
Very general
Most of the customer service section is fine in general terms, but only that, for example it's all very well saying 'shall I order one for you?', but what should we say when we know full well there aren't any anywhere and the supplier is useless and lies constantly about lead times/ delivery dates, and we can't get help from our head office because the answerphone seems to be permanently on whoever we ring, to the extent that we don't even know whether that person is even in work that day, and e-mails go unanswered for days or weeks if at all?
Not enough example situations
This could be improved by better interactive features. In addition the example scenarios could have been greater in number and acted out as scenes by actors, with questions posed during the scene with different outcomes depending on your selection.
short and to the point
I feel this was a good introduction to customer service, it gave some helpful hints and tips.
This course was very helpful
This user gave this course a rating of 5/5 stars
course material broken down easy to understand