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Very nice videos. Well laid out

Nice course to take. Good videos with interesting information.

Excellent

Excellent information

A good introduction

A good introduction and with handy hints and tips.

Good online course

Easy to use, listen to each section then answer questions and instant results

Constructive.

It's an intelligent Course filled with accurate standards of strategies ; to suffice customers needs & solve their problems.

It was informative and easy to access.

Knowing that being respectful towards other peoples feelings can go a long way to achieving much was beneficial.

course good

course content very good but very slow to download each video so took twice as long to complete

Really good

This user gave this course a rating of 5/5 stars

Pleas see below.

Great difficulty accessing course. Still have no audio access to had to read the script. Maybe more emphasis should be placed on "keeping the customer informed". I agree that good & positive communication with colleagues is super important, but in my opinion, it's different from customer service.

Happy too be doing my traing course.

I have enjoyed doing this course there has been a lot of useful information. It has shown me how to deal with awkward situations/colleagues/clients etc. It has taught me how to have a more positive attitude and given me confidence in what I do. How to go about my day to day role professionally & more.