Customer Service Training Reviews

The trainer and content is easy to follow which makes the course easy to concentrate on The content is very relevant to the subject and the clips demonstrating the actions help reinforce the subject

The information video on the training did not work, it only covered about 30 – 40% of the training which left a number of questions within the test open to two possible answers – which gave you a 50/5 chance of getting correct.

I thought it was thorough and quite interesting, the actors were great and it kept me focused on the objective.

This user gave this course a rating of 5/5 stars

The audio commentary is clear and easy to follow. The accompanying video is relevant and does not distract from the commentary. The learning process is therefore easy to follow, with opportunity to replay the video as necessary. The key points at the end are helpful.

easy to follow and understand

Although this course gave a really good overview of the basic expectations for good customer service, it probably isn't in-depth enough for Service Centre staff and staff who work front line most of the time. Perhaps an advanced module could be added in future?