Customer Service Training Reviews

Most of the customer service section is fine in general terms, but only that, for example it's all very well saying 'shall I order one for you?', but what should we say when we know full well there aren't any anywhere and the supplier is useless and lies constantly about lead times/ delivery dates, and we can't get help from our head office because the answerphone seems to be permanently on whoever we ring, to the extent that we don't even know whether that person is even in work that day, and e-mails go unanswered for days or weeks if at all?

This could be improved by better interactive features. In addition the example scenarios could have been greater in number and acted out as scenes by actors, with questions posed during the scene with different outcomes depending on your selection.

I feel this was a good introduction to customer service, it gave some helpful hints and tips.

This user gave this course a rating of 5/5 stars

course material broken down easy to understand

This user gave this course a rating of 3/5 stars

I learned a lot of new things about customer services and in particular about conflict resolution. It was really fun to learn and thank you for including me in this course