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Very useful bought me back to the basic
Just reminded me of the importance of customer services and the effect we have on every individual we are in contact with
Quick, succinct, interesting, relevant
The trainer and content is easy to follow which makes the course easy to concentrate on The content is very relevant to the subject and the clips demonstrating the actions help reinforce the subject
60% Video info prior to test did not run
The information video on the training did not work, it only covered about 30 – 40% of the training which left a number of questions within the test open to two possible answers – which gave you a 50/5 chance of getting correct.
really thorough…..
I thought it was thorough and quite interesting, the actors were great and it kept me focused on the objective.
Very good and easy to understand
This user gave this course a rating of 5/5 stars
Uncomplicated
The audio commentary is clear and easy to follow. The accompanying video is relevant and does not distract from the commentary. The learning process is therefore easy to follow, with opportunity to replay the video as necessary. The key points at the end are helpful.
easy to fpllow
easy to follow and understand
I was a really good overview
Although this course gave a really good overview of the basic expectations for good customer service, it probably isn't in-depth enough for Service Centre staff and staff who work front line most of the time. Perhaps an advanced module could be added in future?
Great course
Some of it was easy but made me think on other questions. Thankyou
Really useful
useful information for my work experience