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Very informative
The course was very informative and further inhanced my feelings of customer service.
Focuses on the main points.
This user gave this course a rating of 5/5 stars
Helpful. Reflective.
I have already completed an NVQ2 in customer service so this was a helpful refresher.
To the point, informative course
Well presented, easy to understand course, with additional reading material provided for many of the topics.
very good
This user gave this course a rating of 5/5 stars
Basic sound advice.
Simple, sound and basic advice for those new to Customer Service or those in need of a reminder on how to deliver service that delights the customer (even if it stems form an initial problem).
Easy to understand
Good – gained understanding of what customers require and how to deal with situations.
Good basic instruction throughout the co
Good knowledge obtained. Now feel more at ease when dealing with people.
Very good
This user gave this course a rating of 5/5 stars
very good
As with the other courses I have completed so far, this one is very clear and precise, well presented course.