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Giving me confidence in my working career. This training helps me a lot of things. Thank you
This user gave this course a rating of 5/5 stars
Excellent and structure course.
This course is very important for receptionists, managers and employers.
Good but mostly common sense
A useful reminder of important issues relating to customer service. A big question remains: if customer service is so important, why do so many companies use opaque web tools, dumbed-down chatbots, and deliberately hide any mechanism to speak to a real person? The best advice often comes from community chatrooms, which gives real users solutions instead of curated company-preferred responses. From this experience, it seems that most companies don't take customer service seriously, and instead see it as mostly just a cost to be reduced.
Excellent presentations
Learn a lot of valuable lessons
Good and easy to understand
This user gave this course a rating of 5/5 stars
Good
The courses are very time consuming and would apreciate if they were a bit more condensed.
This is a good course. 5*
I am happy to take this course. Thanks.
Very interesting
I did enjoyed the course, it will help me with the customers
Generally good and helpful
There were a couple of questions in the assessment with misleading answers – eg one of the answers was: non-verbal or eye contact. Eye contact IS non-verbal. The other misleading question concerned closed questions – the answer was that helps your customer expand but I disagree; in fact I think the opposite is true. I would be interested in you reviewing this and getting back to me please. I'm also not convinced that mimicking your customers behaviour/tone etc is a good idea!
Good but some spelling mistakes.
This user gave this course a rating of 4/5 stars