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Very helpful
Even though we are in contact with customers on daily basis, we still need to refresh our customer service skills with this type of training in order to keep up with any situation that may occur while encountering some unhappy customers. This type of training shows us how to better retain customers and more importantly how to handle their complaints and turn situations around.
Very helpful
Even though we are in contact with customers on daily basis, we still need to refresh our customer service skills with this type of training in order to keep up with any situation that may occur while encountering some unhappy customers. This type of training shows us how to better retain customers and more importantly how to handle their complaints and turn situations around.
Informative
I thought the course was informative and definitely raised some useful points to consider in future situations
Easy to follow
A very quick and easy course not too many big words and just quick tests at the end you can return to if you get one wrong
Easy to follow
A very quick and easy course not too many big words and just quick tests at the end you can return to if you get one wrong
Easy to follow
A very quick and easy course not too many big words and just quick tests at the end you can return to if you get one wrong
The course was very easy to follow and was insightful.
This user gave this course a rating of 5/5 stars
A well rounded review.
This user gave this course a rating of 5/5 stars
Practical
A good course to give you a structured plan for effective customer service to gain a positive impact
Great insights
Well detailed learning course that I learnt a lot from and would help me on how to deal with customers appropriately and professionally.