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Good coverage of the subject
This user gave this course a rating of 5/5 stars
Covered principles of customer service, however needs examples to demonstrate these.
Rather than have one person speaking throughout explaining how to deal with different situations, it would be improved by having examples of the scenarios played by actors to demonstrate these in action.
it was brilliant
This user gave this course a rating of 5/5 stars
Good course
This user gave this course a rating of 5/5 stars
Very useful refresher
Good course for new starters.
Valuable information even for people with experience in customer service
This user gave this course a rating of 5/5 stars
Excellent
In general I think we all think our Customer Service is good until you do a course like this and realise that you can improve. A very good reminder.
Very good
Learnt new things
excellent
This user gave this course a rating of 5/5 stars
I have enjoyed the course.
The course equips us with good knowledge of customer's needs and satisfaction to lifting up the organisation you are working for.