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Very interesting
This user gave this course a rating of 5/5 stars
Unable to watch video transcript
I would have liked a better screen layout so that the transcript could be read alongside the video. I had to scroll down screen to read transcript therefore couldn't view relevant part of video at the same time
Good in places but needs work
While there are some useful bits in this course that will aid people in their customer service going forward the active listening section could be updated/changed. Mirroring tone is encouraged in the training while a positive is good to mirror mirroring the speed of talking and louder tone isn't good customer service advice if a customer is talking quickly it frequently means there panicked or angry mirroring this tone can often exasperate these feelings where getting a more levelled tone and attempting to calm the customers tone and get them to mirror yours can calm them and make a solution easier to come to and improve the customer experience.
To the point
To the point and offers valuable insights, which are offen overlooked and yet, key to customer service
Informative and useful
Really good course to refresh knowledge – always pick up something to take away. Would be good to have a bit on how to end an aggressive customer phone call politely but effectively.
Excellent coverage
Very well put together and covers the basics, i enjoyed it.
Very good it help me develop my knowledg
This user gave this course a rating of 5/5 stars
Ok
This user gave this course a rating of 5/5 stars
It was very helpful to understand custom
It was very helpful to understand customer service
User friendly
Clear, concise and informative. Easy to follow and access for reference at a later date.