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Insightful,great advice
Great way to help my customer care be the best it can be
Bite-sized and informative content
The division of the course and the content into bite-size pieces helped me to digest the information carefully. I found the information was well explained. I enjoyed the challenge of the test. However, I didn't fully understand the final question in the test. It was the wording of the question more than anything.
Well delivered
Good clear informative course, with clear points.
makes you more aware
good.
Excellent & Simple to use.
Very good course, very simple to understand & enjoyable.
Really helpful
This user gave this course a rating of 5/5 stars
Simplistic pointers that are valuable
Course helps to keep the customer service to a high standard
worth watching
Although basic the course reminds you of true service which is what we all strive to do
a good clear explanatory session
As with other modules, each snippet of the session was clear and well presented and examples given
Really excellent presentation
Just wish more customer service centres could do this course – some have., obviously, but more should too!