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Very Informative
This user gave this course a rating of 5/5 stars
Accurate , concise advise.
Easy advice which helps individuals to tailor there approach.
Very informative , excellent
This user gave this course a rating of 5/5 stars
very informative
This user gave this course a rating of 5/5 stars
A good refresher
Good information but some of the methods are becoming a bit clique, possibly as a result of the number of outsourced call centres.
It was great and easy to understand
Well done
Very good understanding and explanation
It was a good explanation for the introduction
Clear, concise and informative
This user gave this course a rating of 5/5 stars
very good simple to use
Very good simple to use, a few questions didn't relate to the service we provide, other than that An in depth survey and good video
Good awareness training
Raised awareness of customer service requirement and the need to respect and deal with current and prospective customers, and the process and policies for dealing with complaints