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Easy to watch
A very good course very easy to follow and understand
Very useful training.
Hi, I am very pleased to do this course customer service because I did learn how to welcome angry, frustrated, violent customer in a work place. Now I am more confident of dealing with customer of any background thank you for for the course
it worked
clean and straightforward, thank you. [I found a minor technical flaw with regards to jumping backwards and forwards again through the videos but there doesn't seem to be scope on here to elaborate on that issue. other than that it worked pretty well]
very good
course was interesting and easy to understand
a good course
This course was engaging, informative and just about the right length ie under one hour!
It's a really good course
The course is whole about customer service, how can we change unhappy customer to a happy customer, the skills, methods, self assessment, improvement within, how can we better tackle complaints and finally is about solution oriented. It's a good course. Thank you.
good content and easy to understand
This user gave this course a rating of 4/5 stars
covers all customer service basics
This user gave this course a rating of 4/5 stars
Very informative
Found this easy to listen to, informative and useful when dealing with patients within my role.
Didn't hold my attention
This user gave this course a rating of 3/5 stars