Customer Service Training Reviews

customer service is not just to outside customers but also to internal support. That our dress is what a customer sees first if they visit in person 60% is non verbal. Also how we speak and tone of voice so essential. I thought the 10 – 10 rule was a new concept – greet within 10 seconds and when within 10 feet of reception. The only criticism I have is that there was some discussion on how to use the telephone but I believe this is essentially an additional course to do .

I like that it's easy to stop and continue the course from where you left off. Good content, although just confirming of what I already knew. Good length of course – any longer and I wouldn't have been as engaged.

The content is very practical and will improve customers' relation if applied in practice.

Good clear simple language that helped me understand the course subject.

Is a very time taking. I’m not really into it at all . I will love to do it in a class as it use to be.

I find this 35 minute training very useful for my new job role as a patient services clerk. The information was conveyed clearly and positively, very easy to understand and follow. It is very effective for me!

I find this 35 minute training very useful for my new job role as a patient services clerk. The information was conveyed clearly and positively, very easy to understand and follow. It is very effective for me!