Customer Service Training Reviews

Vey helpful and useful tips that make me feel more comfortable with regards to providing ongoing Customer Service.

Having the video's to watch instead of a lot of reading, made it really easy to follow. Also the way it was broken down into the sections helped too. The length of time of the course was perfect.

The infomration that was given was really useful and a lot of it was things i didnt realise and would like to take foward into the workplace. It has made me reflect on how i deliver customer service and the ways in which i could improve. The videos were easy to follow and the questions at the end of each section helped to keep me engaged with what i was listening to

Even though I have many years of experience in looking after customers, this course was informative, concise and enjoyable. It covered all the basics in a non patronizing manner.

The course is not overly complex and is so easy to understand, gain the knowledge and skills required for great customer service. No jargon and tailored to suit every employee's training

I rate this Course at 5 stars. Will be of great benefit to anyone who needs 'experience' and 'pointers' in Customer care.

This course explains in detail the benefits of positive communication with customers whether they are internal or external; how to identify the differences aswell as the downfalls of negative interactions. It also explains how to improve using self reflection