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Good basic instruction throughout the co
Good knowledge obtained. Now feel more at ease when dealing with people.
Very good
This user gave this course a rating of 5/5 stars
very good
As with the other courses I have completed so far, this one is very clear and precise, well presented course.
Very helpful
This user gave this course a rating of 5/5 stars
Good to know how to deal with problems
Great course
Indepth
The course was indepth and enabled me to take ideas back to those in the room that haven't done the course, especially around the complaints part. One thing i would say would be that even though i clicked on one answer it doesn't allow you to change your answer straight away which impacts the way i get a full 100% because sometimes i may click it and then realise hmmm let me change that, without the system saying its right or wrong.
A Disagreement in the Advice
Early on when it said customers hold a stake in a business and there are internal and external customers, that is wrong. People who hold an interest in the business are 'stakeholders', customers are one of many stakeholders. A delivery driver is not a 'customer' they are a 'stakeholder'.
Clear and informative
This user gave this course a rating of 5/5 stars
Kooool TRAINING
This user gave this course a rating of 5/5 stars
good course to take
This user gave this course a rating of 5/5 stars