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Good base course to Customer service
A good solid base to understand the basics of good customer service in any sector. Would be useful to have a follow up module to look at some of the techniques in more detail.
Very interesting .
A reminder of what to do to keep the customer happy. I’m sure going about your work with a smile on your face helps greatly.
Concise and to the point
Informative and concise.
It was a very good course.
The course was nicely structured and it will improve how we deal with customers and colleagues on daily basis.
Excellent
Very precise and informative
a good refresher although basic
This user gave this course a rating of 3/5 stars
Well presented and good.
It was well presented and good basic Customer Service Training.
Very enjoyable
Really enjoyed this course on customer service training, presenter was very easy to listen to.
The course was really interesting
The course breaks down customer service into chunks which are easily understood. It also demonstrates the need to provide good customer service to both internal and external customers.
Highlight some good issues s
Highlight some good issues surrounding complaints and how to handle them I thought.